VAT Correction for Invoice

Introduction

If you received an invoice with VAT and would like it corrected to apply the reverse charge procedure, this article explains our VAT policy and what you can do next.

VAT policy

VAT is applied to all ticket types, regardless of location or whether a valid VAT number was provided. We are not able to issue a corrected invoice without VAT or apply the reverse charge procedure.

Can I get a VAT refund?

If your company has a registered VAT number, you may be able to reclaim the VAT through your country’s revenue authority. Non-EU companies must claim VAT back through Portugal’s revenue authority.

What to do next

1. Review the invoice and confirm the VAT amount charged.
2. Check your local tax authority’s rules for reclaiming VAT.
3. If you are a non-EU company, contact Portugal’s revenue authority for the refund process.

Additional information

If you need help locating invoice details or have questions about the VAT amount shown, contact support with your invoice number and company VAT details.