FAQ for physical event ticket holders

These articles apply to ticket holders who had purchased tickets to Web Summit 2020 before the event moved online.

What will happen to my Web Summit 2020 ticket?
If you had purchased ticket for Web Summit 2020 before the event moved online, you can now participate in Web Summit online at no charge and either transfer...
Fri, 11 Sep, 2020 at 11:48 AM
How do I apply for a refund?
You must complete the Refund Request Form between 5 December 2020 - 28 February 2021 (the Refund Request Window). It is not possible to apply for a refund b...
Wed, 24 Jun, 2020 at 8:46 AM
When can I apply for a refund?
If you wish to avail of a full refund following Web Summit 2020, you can apply for a refund between 5 December 2020 - 28 February 2021. It is not possible t...
Fri, 11 Sep, 2020 at 11:49 AM
When will I be refunded?
The refund will be made in the same form as the original payment was received (for example, a credit card payment will refund to the same credit card accoun...
Thu, 10 Sep, 2020 at 3:06 PM
How will I be refunded?
The refund will be made in the same form as the original payment was received (for example, a credit card payment will refund to the same credit card accoun...
Wed, 24 Jun, 2020 at 8:46 AM
What happens if I don’t apply for a refund?
You will not receive a refund and your Ticket will automatically transfer to Web Summit 2021 unless you have applied for a refund during the Refund Request ...
Wed, 24 Jun, 2020 at 8:46 AM
What if I am unable to go or don’t want to go to Web Summit in 2021?
We have improved our T&C's to allow you to participate in Web Summit online at no charge and either transfer your ticket to our 2021 event or avail...
Wed, 24 Jun, 2020 at 8:46 AM
I’ve already booked flights and accommodation – will I be compensated?
We can’t take responsibility for travel, accommodation and other expenses incurred by you. We suggest you contact your travel providers directly and consult...
Wed, 24 Jun, 2020 at 8:46 AM
Where can I view the terms and conditions?
We have updated our terms and conditions in light of changes to Web Summit 2020. You can view these on our website. Terms and conditions for all existing t...
Fri, 11 Sep, 2020 at 11:42 AM